Dress to impress: Use your wardrobe to inspire confidence, enhance what you say

Before we even open our mouths to speak to a new acquaintance, that person has already formed a positive or negative impression of us – based simply upon our appearance.  Even the best of oral statements might not counter a negative first impression.

 

Research shows that positive or negative impressions are created by what we say (our actual words -- 7 percent), how we say it (our tone and enthusiasm -- 38 percent) and how we appear (our dress, body language and grooming -- 55 percent).

 

“Verbal communication is important, but non-verbal communication is huge,” said Dana Lynch.  “Lawyers often spend a lot of time planning what they are going to say in the boardroom, the courtroom or at the networking event.  To make the best impression, they should devote at least as much attention to how they appear.”

 

Dana Lynch is a certified image consultant with Elements of Image (www.elementsofimage.com).  She spoke on “How to take the stress out of getting dressed” as part of the July program of the Rocky Mountain Chapter of the Legal Marketing Association, held July 13 at Primebar in downtown Denver.

 

Lynch shared her top five recommendations for dressing to impress:

 

Wear tailored suits and jackets.  “Jackets are your friends,” said Lynch.  “A well-tailored suit or jacket makes both men and women appear psychologically ‘bigger’ and more impressive at first glance.  Suits and jackets do not need to be old-fashioned and boring.  There are many modern and interesting cuts and fabrics out there.

 

“The research is conclusive,” said Lynch.  “People in suits are perceived as more credible, authoritative, knowledgeable, influential, persuasive and stable than those dressed less formally.  Aren’t these all qualities clients are looking for in a lawyer?”

 

Don’t show too much skin.  “The eye is drawn to contrast and skin often contrasts with the fabric being worn,” said Lynch.  “You do not want those you are meeting with to be distracted by skin showing on other parts of the body.  You want that contrast to be your face and the focus to be on your facial expression.

 

“This is especially true for women professionals,” said Lynch.  “Do not wear sleeveless tops.  Do not hint at or show cleavage.  Do not wear short skirts.  Take a clue from men.  Do they show up at the office in tank tops – or even short-sleeved shirts?  Don’t disadvantage yourself in the professional ‘power game’ by showing too much skin.”

 

Do wear hosiery.  “This is a natural extension of the ‘don’t show too much skin’ guideline, said Lynch.  “Study after study shows that women with bare legs are perceived as less authoritative, less credible and less successful than women wearing hose.  Men wear stockings to the office and to court; so should women.”

 

Avoid open-toed shoes.  “People really notice shoes,” said Lynch.  “Make sure that your shoes are good quality and in great condition.  Men’s shoes should have hard soles -- not black rubber, which can really ruin the look of a suit.  For women, closed-toe pumps are classic.  In the summer, you can stretch the boundaries with a ‘peep’ toe or sling-back.

 

“Believe it or not, many people are distracted by toes,” said Lynch.  “Avoid open-toe shoes.  You want nothing to distract from your message.  Of course, you should avoid sandals and flip-flops in the office.  They are much too casual.”

 

Draw attention to your face.  “Choose shirts and accessories that direct attention to your face,” said Lynch.  “Men wear neckties for exactly this purpose.  Women can wear scarves or necklaces.  Earrings should be posts or hoops of an appropriate weight.  You want colleagues to be focused on your face and words – not distracted by your earrings swinging or your large bangle bracelet clanging on the table.”

 

Lynch also suggested paying close attention to impeccable fit, pants length (neither too short nor too long) and consistency of image from day to day.  Do not follow trends blindly.  Use ‘trendy’ items to judiciously update a classic wardrobe – and to enhance your personal style.

 

“Finally, hold up your head, look people in the eye and smile,” said Lynch.  “The three elements of image are dress, grooming and body language – and a smile is an important part of body language.”

 

As a certified image consultant, Lynch helps professionals create an external image that reflects and enhances their internal capabilities.  She helps her clients define their personal style based on personal preferences, body type and professional requirements.  She audits her clients’ wardrobes to determine what works and what does not.  She develops shopping lists to “fill in the gaps” and acts as a personal shopper.

 

After Lynch’s presentation, managers from the men’s and women’s fashion departments at Nordstrom in Cherry Creek predicted trends for the fall season – illustrated with outfits that they brought from the store.

 

“For men, we are featuring two-button suits with flat-front pants,” said Matthew West.  “You would be hard-pressed to find a three-button jacket or pleated pants anywhere – even though they set the standard ten years ago.  Lapels and neckwear are also thinner.  If you have these pieces in your wardrobe and want to keep wearing them, take them to a good tailor and have them taken in.”

 

“Women will find suits this fall in many different shades of grey – as an alternative to black,” said Marin Dornseif.  “Brown has been missing from our racks for quite a while.  Many of these tailored suits feature subtle feminine touches – like a hint of lace at collar or hem.  Also, under these jackets, professional women will wear softer tops with more ‘forgiving’ cap or flutter sleeves.”

 

Impressions are made by what we say, how we say it and how we look.  Make sure that they way you are dressed supports – rather than detracts from – what you will say.

Hildebrandt interprets impact of economic crisis on legal industry

The recent economic crisis has had a significant impact on everyone -- including most law firms.  The following article summarizes a presentation made Nov. 10 by Kristin Stark of Hildebrandt International to the Rocky Mountain Chapter of the Legal Marketing Association.  In this presentation, Stark presents and interprets  third-quarter 2009 Hildebrant Peer Monitor index results.  She also specifically addresses the impact that the economy has had on the marketing function at most law firms.

Hildebrandt interprets impact of economic crisis on legal industry (download)

Diversity Scorecard: New formula yields startlingly different results

Each year, The Minority Law Journal publishes a "Diversity Scorecard" -- a ranking of how large law firms are doing in their efforts to diversity the legal profession.  In the past, rankings have been based on the percentage of minority lawyers at a firm.  This year, in results that were published today, a new formula gives additional weight to minority lawyers who have actually reached partnership rank.

"This number is a truer gauge, we believe, of what kind of progress a firm is making in hiring lawyers of color at every level, with an emphasis on those at the most senior levels."  Diversity Scorecard 2009.

The law firm that ranked first in 2008 dropped to No. 20 in 2009, and five firms lost their top 20 status altogether -- including one that dropped from No. 6 to No. 57.  On the other hand, seven new firms ascended to the top 20 -- including one that rose from No. 47 to No. 4.  Quite a shake-up.

This excellent article also mentions that the relative numbers of African American, Asian American and Hispanic lawyers remained essentially flat -- and discusses some of the reasons why.  The Minority Law Journal is published by Incisive Media.

Making partner or not: Is it in, up or over in the 21st Century?

Up until about 20 years ago, the Cravath-model partnership track reigned supreme at most law firms  Today, mainly because of increased competition, the tide has shifted away from longevity and other historical factors involved in partnership.  In this June 2007 article, which appeared as the cover story in the ABA Law Practice magazine, Janet Ellen Raasch presents an overview of the modern law firm partnership track.

Making partner or not:  Is it in, up or over in the 21st Century?

Putting relaxation back into firm retreats: Loosening up the lawyer mind

Progressive law firms are making their annual retreats more engaging and productive through creative use of relaxation -- to foster collaboration, strategic thinking and problem-sovling skills.  In this January 2006 article, which appeared in the ABA Law Practice magazine, Janet Ellen Raasch interviews a wide range of law firms experts on their creative retreat tactics.

Putting relaxation back into firm retreats:  Loosening up the lawyer mind (jpg)

Virtual desktop: Google now delivers free office software over the Internet

In recent years, Google has built upon its international network of data centers to supplement its search offerings with a wide range of online (rather than desktop) software applications.  Most significantly for lawyers and law firms, Google in 2006 introduced a package of free online enterprise software application -- meant to compete with Microsoft Office -- called Google Apps.  In this January 2008 article, commissioned by the Canadian Bar Association, Janet Ellen Raasch discussed this new platform.

Virtual desktop:  Google now delivers free office software over the Internet

Law firm satellite office: Passive orbiters or strategic tools?

Thanks to two extremely influential changes -- the cross-provincial practice of law and advances in technology -- the best law firm satellite offices have evolved to become essential strategic tools for many modern law practices throughout Canada.  In this April 2007 article, commissioned by the Canadian Bar Association, Janet Ellen Raasch interviews a number of Canadian law firms that have achieved success with satellite offices.

Law firm satellite offices:  Passive orbiters or strategic tools?

Office is office and trust is trust -- and never the twain shall meet

When you get a big check from a client or a third party, the Colorado Supreme Court has strict rules governing where this money is deposited, how it is paid out and what happens to the interest.  In this April 2008 article, Alexander Rothrock of Burns Figa and Will PC discusses recent changes made to the Colorado Rules of Professional Conduct Rule 1.15 -- which governs trust accounts -- and the implications of these changes on Colorado law firms.

Office is office and trust is trust -- and never the twain shall meet

Beyond diversity: Inclusion in the legal workforce

The business climate of the 21st Century is increasingly diverse.  In order to succeed in this environment, law firms must take active steps to mirror the business culture of the present and the future -- not rest blindly in the culture of the past.  In this March 2008 article, U.S. Magistrate Judge Kristen L. Mix discusses diversity in the legal profession and the work of the Colorado Campaign for Inclusive Excellence.

Beyond diversity:  Inclusion in the legal workforce

Effective law firm administration depends upon connecting with others

One of the key responsibilities of a legal administrator is the need to interact effectively as a leader with lawyers and staff -- one-on-one or in groups -- in order to get things done.  In addition, legal administrators need to build and maintain networks of people they can rely on for support in their professional and personal lives.  This March 2008 article summarizes presentations made by Sarah Michel of Perfecting Connecting at the two-day annual retreat of the Mile High Chapter of the Association of Legal Administrators, held at The Historic Stanley Hotel in Estes Park, Colorado.

Effective law firm administration depends upon connecting with others

 

Law firm administrators: Maximize your morale to achieve personal and workplace success

The daily responsibility for balancing th eneeds of attorneys and staff in a modern law office can put even the best legal administrator in a stressful position.  In this January 2008 article, consultant and author Julie Alexander discusses maximizing personal and workplace morale.

Law firm administrators:  Maximize your morale to achieve personal and workplace success

An accountant's view: Financial trends that affect law firms

With the approach of tax season, law firm administrators are eager to understand how the latest developments will affect their firms.  These developments can be structural, like choice of entity, or strategic, like the use of key performance indicators.  In this November 2007 article, accountants Paul Egan, Lori Gibson, Sean McBride and Shawn Windle of Ehrhardt Keefe Steiner & Hottman discuss trends for the 2008 tax season.

An accountant's view:  Financial trends that affect law firms

Law firm dress code: External restriction or internal guide?

The subject of law firm dress codes is guaranteed to get an animated response from any legal administrator.  If you demonstrate to your staff and lawyers how their personal business style is closely linked with their ongoing career success, they will start to pay attention.  In this October 2007 article, wardrobe consultant Doug Paris of Paris Wardrobe & Design discusses the subject of law firm dress codes.

Law firm dress code:  External restriction or internal guide?

Use feedback and coaching to help law firm employees thrive

Seventy percent of employees believe that they could improve their performance and results in the workplace -- if only they had effective feedback and coaching.  The "coaching conversation" is a structured process by which an employer helps an employee set better goals and take specific steops to reach his or her full potential.  In this August 2007 article, Morag Barrett of Broomfield-based Skye Associates discusses the use of her five-step coaching model by law firms.

Use feedback and coaching to help law firm employees thrive

Hearts and brains: First aid in the workplace can preserve this valuable law firm resource

The most common cause of death or disability in the case of heart attack, stroke or choking that takes place on a law firm's premises is a loss of oxygen to the heart, the brain and other vital organs.  Action in the first minutes of an emergency can be critical.  In this August 2007 article, Gabe Romer and Jody Drajem -- paramedics with Denver Health Paramedic Division -- discuss basic lifesaving techniques.

Hearts and brains:  First aid in the workplace can preserve this valuable law firm resource

OARC recommends that law firms keep files no longer than seven years

The files associated with a legal matter can easily take up an entire shelf -- or more -- in a lawyer's office.  What happens to all of this paper once the case is closed?  Although some larger firms are moving towards electronic storage of their documents, most paper is still warehoused off-site -- often indefinitely.  In this July 2007 article, Nancy Cohen of the Colorado Supreme Court Office of Attorney Regulation Counsel discusses document retention and destruction policies and procedures in Colorado.

OARC recommends that law firms keep files no longer than seven years

Control cost of health insurance using consumer-driven health care and wellness programs

Employers in the United States -- including law firms -- spent 87 percent more on health benefits for their employees in 2006 than they did in 2006.  What's more, the amount that they are currently paying will most likely double over the next seven to ten years.  In this May 2007 article, David Lezitz, Jeff Kolker and Melanie Barnard of GCG Financial discuss how law firms can control the cost of health insurance.

Control cost of health insurance using consumer-driven health car and wellness programs

When upgrading your firm's technology, focus on needs -- not wants

Technology is integral to the practice of law in the 21st Century.  Law-firm administrators are responsible for making sure that the firm's lawyers and staff have the technology tools they need in order to provide quality service to clients.  In the March 2007 article, Phil Shuey of law office management consulting group Shuey Robinson discusses how to make acquisition of new technology a needs-based business decision.

When upgrading your firm's technology, focus on needs -- not wants

Feeling stalled in your career or in your life? No one can stop you -- but you

Almost always, legal administrators start out highly optimistic about their careers -- and about achieving their peak potential.  Over time, however, even the best of legal administrators can run out of steam.  In this article, based on the February 2007 annual two-day retreat of the Mile High Chapter of the Association of Legal Administrators, Walter Bond of Minnespolis-based Walter Bond Seminars -- a former NBA player -- discusses continuous professional improvement.

Feeling stalled in your career or in your life?  No one can stop you --but you!

Conflict resolution at law firms: Take the ball into your own hands

Conflict is no stranger to a law firm.  In fact, much of what a lawyer does is based on the avoidance or resolution of disputes.  Is it any surpise that conflict regularly "spills over" to affect the working relationships among lawyers, managers and staff?  In this January 2007 article, Kathy Stroh discusses conflict resolution at law firms.

Conflict resolution at law firms:  Take the ball into your own hands

Heads up! 2006 Tax and accounting roundup for law firms

Lawyers and law firms have benefited from many of the changes enacted by Congress as part of the Bush administration tax cuts.  In this November, 2006, article, Ronald L. Seigneur of accounting firm Seigneur Gustafson Knight LLP provides a 2006 tax and accounting roundup for Colorado law firms.

Heads up!  2006 tax and accounting roundup for law firms

Performance appraisals: Isolated event or ongoing process?

All too often, the need to conduct performance appraisals is seen by supervisors as a necessary evil -- an unpleasant and time-consuming task.  Instead, performance appraisals should be seen as a process -- a valuable opportunity to advance an organization's objectives and develop the performance and happiness of its employees.  In this August, 2006, article, Marcia Kent of the organizational psychology division of Mines & Associates discusses the performance appraisal process.

Performance appraisals:  Isolated event or ongoing process?

Win-win negotiation skills: The art of getting what you both want

Legal professionals must constantly negotiate with their colleagues -- to agree on the appropriate schedule and dealine for a project, to settle on a budget, to mediate a dispute, to acquire employees and set their salaries, and to work with vendors on the cost of needed products and services.  In this June 2006 article, Peter Stark of San Diego-based Barron Stark & Associates discusses negotiation strategies.

Win-win negotiation skills:  The art of getting what you both want

ALA Mile High Chapter History

In 2006, the Mile High Chapter of the Association of Legal Administrators celebrated its 30 anniversary.  The following article was commissioned to acknowledge that milestone.

ALA Mile High Chapter History

Writing samples: Legal management

A ghostwriter works discreetly behind the scenes, and lets the "author" take full credit for the articles, white papers or other products that result from their collaboration.  Therefore, although Janet Ellen Raasch has written on many legal management subjects for some very well-known clients, she cannot include samples of "ghosted" work on this site.  However, she has included some of the many legal management articles that have appeared under her own name.  These include:

Have you been "duded" yet? Bridging the generation gaps in today's law firms

Just 100 years ago, law firms were composed mostly of men of a single generation.  Today's law firms can include members of as many as four different generations -- Traditionalists in their 60s and older, Boomers in their latae 40s and 50s, Gen Xs in their 30s and early 40s, and, in the most recent associate classes, Generation NEXT.  In this January 2008 article, diversity coach Mary Crane discusses the key events shaping the attitudes, values and outlook of eachof these generations.

Have you been "duded" yet?  Bridging the generation gaps in today's law firms

What women (lawyers) want: Good work; respect; flexible options

Today, women and men graduate from law school in equal numbers and are hired by law firms as associates in equal numbers.  And then things start to fall apart.  By the time they are mid-level associates, women are leaving law firms -- for a wide variety of reasons -- in significantly greater numbers than men.  In this June 2007 article, a group of women lawyers -- moderated by consultant Merrilyn Astin Tarlton -- discuss what women want from their profession.

What women (lawyers) want:  Good work; respect; flexible options

How your law firm Web site creates an "experience" that impresses or alienates clients

People who visit business -- and law firm -- Web sites are task-oriented.  They are visiting in order to find specific information.  The perceived quality of the experience in visitors' minds will be based on how relatively easy or difficult it is to obtainthe information they are looking for.  In this January 2007 article, consultant Greg Fredette of Saturno Design discusses the relationship between visitors and law firm Web sites.

How your law firm Web site creates an "experience" that impresses or alienates clients

Why do some law firms fail while others succeed?

In this July 2004 article, consultant Burkey Belser discusses the research he and his colleague Mark Greene have done to determine the characteristics of successful law firms.

Why do some law firms fail while others succeed?