Hildebrandt interprets impact of economic crisis on legal industry

The recent economic crisis has had a significant impact on everyone -- including most law firms.  The following article summarizes a presentation made Nov. 10 by Kristin Stark of Hildebrandt International to the Rocky Mountain Chapter of the Legal Marketing Association.  In this presentation, Stark presents and interprets  third-quarter 2009 Hildebrant Peer Monitor index results.  She also specifically addresses the impact that the economy has had on the marketing function at most law firms.

Hildebrandt interprets impact of economic crisis on legal industry (download)

Each one, teach one

You've heard of speed dating and speed networking -- but what about speed marketing?

The Rocky Mountain Chapter of the Legal Marketing Association recently adapted the format of "speed" networking for social and business purposes to a "speed" exchange of marketing tips among local lawyers, legal marketers and consultants to the legal industry.  For a synopsis of these tips, go to the following link:

Each one, teach one

Andrew Hudson's excellent personal brand adventure

Yesterday, I attended a job-search presentation sponsored by the Mile High Chapter of the Legal Marketing Association.  I am working on a synopsis of the program, which will be posted to this site in a week or so.  In the meantime, I want to comment on "personal brands."

Moderator of the panel was Andrew Hudson.  When I saw his name on the program, I knew that I had to attend and introduce myself.  This is what having a "personal brand" is all about!  "Andrew Hudson" is to PR job search in Denver what Pepsi is to soft drinks and Nike is to sporting goods.  And he used the Internet to get there.

Ten years ago, while he was employed in marketing and communications in a corporate setting, Andrew founded Andrew Hudson's Jobs List.  Today, this list has grown into the premier job-search Web site in the Rocky Mountain Region for professionals in the marketing, communications, sales, HR and nonprofit sectors.  Since 2005, more than 15, 000 individuals have subscribed to receive weekly updates.

(Incidentally, the site was originally called PR Jobs List.  Recently, Andrew changed the name to include his own name and expand beyond PR -- another way to expand his personal brand and the scope of his services.)

I am a longtime subscriber to this list, which I find very informative (even though I am not looking for a job).  I admire Andrew's ability to "monetize" over time what started out as a friendly service to fellow-professionals.  But that is not the only reason I wanted to meet him.

Andrew worked in the Denver Mayor's office.  I worked in the Milwaukee Mayor's office.  Andrew worked for Frontier Airlines.  My son is employed by Frontier Airlines.  Andrew worked for a U.S. Senator.  My husband ran for U.S. Congress.  Andrew supports the National Sports Center for the Disabled at Winter Park, Colorado.  The NSCD taught my son to ski, and my husband works for Wells Fargo, which sponsors the NSCD Wells Fargo Cup.  Andrew is a professional jazz bassist who plays at Dazzle.  I enjoy jazz and have heard him play at Dazzle.

How do I know all this about Andrew Hudson?  Because he has steadily and consistently promoted his personal brand in a wide variety of formats -- where I have learned enough to want to attend his presentation and start a conversation.  It takes numerous touchpoints to make a sale.

How strong is YOUR personal brand?

Forget about love and hate: Strive for "professional" in your relationship with reporters

Lawyers and law firms often maintain a non-productive love-hate relationship with reporters.  A panel of reporters and editors for daily, weekly and monthly publications in Denver discussed the reporter's perspective before members and guests of the Rocky Mountain Chapter of the Legal Marketing Association.  Participants included Greg Griffin, reporter at The Denver Post; Cara DeGette, managing editor of Law Week Colorado; Renee McGaw, reporter at The Denver Business Journal; and Mike Cote, editor of ColoradoBiz magazine.  The complete synopsis appears below.

Forget about love and hate:  Strive for "professional" in your relationship with reporters

Does this economic cloud have a silver lining? More time for business development!

As the economy contracts, law firm clients have laid off more than 600,000 employees -- in January alone.  Law firms are feeling the ripple effect.  In just two days in February -- Black Thursday and Friday the 13th -- 1,100 legal professionals lost their jobs or received buyout offers.  According to industry experts, this is just the start.

As books of business continue to shrink, what is a fearful lawyer to do?  This article is based on a Feb. 10 presentation on this subject to the Rocky Mountain Chapter of the Legal Marketing Association, made by relationship development coach Cindy Rold.

Does this economic cloud have a silver lining?  More time for business development!

Good news, bad news: How lawyers and law firms can maximize media relations

Any time the name of a lawyer or a law firm shows up in the media, it is usually the consequence of either advertising or public /media relations.  The two are very different -- in cost and in impact.  In this April 2008 article, Cheryl Bame of Bame Public Relations (LosAngeles) discusses media relations opportunities for lawyers and law firms. 

Good news, bad news:  How lawyers and law firms can maximzie media relations

Relationship intelligence: To succeed as a lawyer, you must supplement your IQ with RQ

The skills a law student needs to succeed at law school and the skills a lawyer needs to succeed in the "real worl" are distinctly different.  Academic intelligence is a given.  Relationship intelligence is what helps you develop and maintain new business -- and sets you apart.  In this May 2008 article, based on a presentation he made to the graduating class of Harvard Law School, lawyer and consultant Arnie Herz (New York) discusses the value of relationship intelligence.

Relationship intelligence:  To succeed as a lawyer, you must supplement your IQ with RQ

Setting the stage for lawyers: Trends in strategic marketing for law firms

If a law firm's marketers are doing their jobs right, potential clients have formed a pretty strong positive impression of a firm, practice group or lawyer before they even start to "talk business."  If they are not doing their jobs, potential clients will have no impression at all -- or will be swayed by the impressions of others.  In this June 2008 article, Norm Rubenstein and Melissa Hoff of Zeughauser Group discussed stratetic marketing trends for lawyers and law firms.

Setting the state for lawyers:  Trends in strategic marketing for law firms

Don't be an ostrich: Ask general counsel, "How're we doing?"

If you think that most of your clients are satisfied, think again.  Research shows that law firms consistently rank themselves much more successful at client satisfaction than their clients do.  The only way to know what your clients are thinking is to ask them.  In this October 2008 article, consultant Martha Cusick Eddy discusses the results of more than 100 interviews she has conducted with in-house counsel.

Don't be an ostrich:  Ask general counsel, "How're we doing?"

Have you been "duded" yet? Bridging the generation gaps in today's law firms

Just 100 years ago, law firms were composed mostly of men of a single generation.  Today's law firms can include members of as many as four different generations -- Traditionalists in their 60s and older, Boomers in their latae 40s and 50s, Gen Xs in their 30s and early 40s, and, in the most recent associate classes, Generation NEXT.  In this January 2008 article, diversity coach Mary Crane discusses the key events shaping the attitudes, values and outlook of eachof these generations.

Have you been "duded" yet?  Bridging the generation gaps in today's law firms

Legal marketing "survivors" Share their best practices

In this September 2008 article, legal consultant Merrilyn Tarlton moderates a panel of Denver-based law firm marketing veterans who discuss how they "beat the odds" to achieve a sustainable career in this volatile field -- each by a different path.  Panelists include Sara Kraeski, Connie Proulx and Lorri Salyards.

Legal marketing "survivors" share their best practices

Marketing and sales: Different roles in support of a common goal

What is the difference between marketing and sales?  Now that law firms are starting to join the "real world" of business and thinking about sales as a discrete function, this question is generating much debate within the legal marketing profession.  In this November 2007 article, Wade Clark, director of sales and marketing with BKD, discusses what lawyers and law firms can learn from their counterparts in the accounting profession.

Marketing and sales:  Different roles in support of a common goal

Law firm marketers: Is there a seat for you at the table?

Legal marketers cannot just demand a "seat at the table" in law firm management and expect to get one.  They have to earn it -- through careful collaboration with colleagues across the firm and through creation and implementation of successful initiatives.  They will be invited to the table only when they bring value.  In this October 2007 article, a panel of managing partners and senior marketing professionals discusses what it takes to earn a seat at the table.

Law firm marketers:  Is there a seat for you at the table?

Associate today; partner tomorrow: Business development skills for young lawyers

At one time, a law firm associate who wanted to make partner simply had to do good work and stick around for five to seven years.  Today, the path to partnership is much more complicated.  An associate who wants to make partner must know how to develop -- and keep -- a good book of business.  In this September 2007 article, Michael Smith, a strategic business counselor with SBC & Associates, discusses the skills that young lawyers can use to develop business.

Associate today; partner tomorrow:  Business development skills for young lawyers

Changes to Colorado Rules: Allow trade names, referral agreements

When the revised Colorado Rules of Professional Conduct took effect Jan. 1, 2008, Colorado law firms were allowed to practice under trade names.  The changes also allow a Colorado lawyer to enter into a reciprocal referral agreement with another lawyer or non-lawyer.  In this July 2007 article, Nancy Cohen (chief deputy regulation counsel with the Colorado Supreme Court Office of Attorney Regulation Counsel) and Reba Nance (director of law practice management and risk managment for the Colorado Bar Association)  discuss these changes to the Colorado rules.

Changes to Colorado Rules allow trade names, referral agreements

What women (lawyers) want: Good work; respect; flexible options

Today, women and men graduate from law school in equal numbers and are hired by law firms as associates in equal numbers.  And then things start to fall apart.  By the time they are mid-level associates, women are leaving law firms -- for a wide variety of reasons -- in significantly greater numbers than men.  In this June 2007 article, a group of women lawyers -- moderated by consultant Merrilyn Astin Tarlton -- discuss what women want from their profession.

What women (lawyers) want:  Good work; respect; flexible options

Law firms: Use competitive intelligence to make better business decisions

In the increasingly competitive environment for legal services, most law firms recognize the need to make intelligent business decisions.  Decisions made in a vacuum -- based on (often faulty) internal assumptions -- do not fill the bill.  Truly intelligent business decisions are made within the context of a law firm's external competitive environment.  In this May 2007 article, Jillion Weisberg of The Thomson Corporation discusses research on competitive intelligence.

Law firms:  Use competitive intelligence to make better decisions

Divide to conquer: Law firms use strategic teams to master the marketplace

Many law firms are creating multidisciplinary teams to craft and implement strategic plans within targeted segments of the marketplace.  These can be industry teams that focus on raising the firm's profile and market share within an attractive industry segment.  These can be client teams that focus on satisfying -- and getting more work from -- existing clients.  In this April 2007 article, consultant Linda Hazelton discusses client and industry teams.

Divide to conquer:  Law firms use strategic teams to master the marketplace

How your law firm Web site creates an "experience" that impresses or alienates clients

People who visit business -- and law firm -- Web sites are task-oriented.  They are visiting in order to find specific information.  The perceived quality of the experience in visitors' minds will be based on how relatively easy or difficult it is to obtainthe information they are looking for.  In this January 2007 article, consultant Greg Fredette of Saturno Design discusses the relationship between visitors and law firm Web sites.

How your law firm Web site creates an "experience" that impresses or alienates clients

When resolving your clients' legal issues, don't forgt the court of public opinion

Few important legal decisions take place in a vacuum.  Decision-makers are influenced not only by the information they hear in the courtroom or in the boardroom, but also by what they hear, read and observe in the surrounding environment -- the court of public opinion.  In this November 2006 article, a panel of specialists discusses how lawyers and law firms can influence outcomes via issue-oriented research and communications.

When resolving your clients' legal issues, don't forget the court of public opinion

Best practices help law firms excel in new-business competitions

Every more frequently, law firms are being asked to vie for new business -- especially high-value business -- by competing against other firms in some kind of "beauty contest" -- where two or more firms compete to represent the prospective client as outside counsel.  In this October 2006 article,  consultant Ann Lee Gibson, PhD, discusses achieving a higher win-rate in high-stakes competitions for new business.

Best practices help law firms excel in new-business competitions

Check under the couch cushions: Use this money to achieve your strategic marketing goals

If done right, a well-planned Web site and a strategic, customized approach to marketing can eat up much of your marketing budget.    Where will this money come from?  In this September 2006 article, consultant Deborah McMurray of Content Pilot LLC discusses how legal marketers can check under the firm's "couch cusions" to find the money needed for strategic projects like these.

Check under the couch cushions; Use this money to achieve your strategic marketing goals

When engaged in public speaking, eliminate "noise" to improve communication

Public speaking is a great way for lawyers and other professionals to establish themselves as experts within a chosen field of expertise.  Although most lawyers can speak in public, not all lawyers can do it well.  In this July 2006 article, speaker and trainer Brigid O'Connor dicusses how lawyers and executives can learn to speak in public with efficiency and purpose.

When engaged in public speaking, eliminate "noise" to improve communication

Lawyers and law firms: Define your market; focus your message

Each lawyer and law firm faces the same problem --how to distinguish the professional services they offer from those offered by every other lawyer and every other law firm.  You must identify your own unique message -- and take it to market.  In this June 2006 article, attorney and consultant Ross Fishman discusses the value of a unique message or brand.

Lawyers and law firms:  Define your market; focus your message

Law firms must market to recruit talented students and laterals

Any law firm is only as good as the lawyers who walk through the front door each morning.  Aware of this fact, most firms are eager to strengthen their reputations by recruiting the best law school students and the most talented laterals.  In this May 2006 article, a panel of law school placement specialists and legal recruiters discuss the issue of recruiting and retaining talented lawyers.

Law firms must market to recruit talented students and laterals

Rainmakers: Law firms must look to the next generation

The financial health of most law firms relies on the efforts of a few rainmakers -- lawyers who are able to keep the new-business pipeline flowing while their colleagues focus on the practice of law.  Who will make the rain fall at these firms when it comes time for the traditional rainmakers to retire or move on?  In this April 2006 article, Mark Maraia and John Mitchell discuss the creation of a formal structure to pass rainmaking skills from one generation of lawyers to the next.

Rainmakers:  Law firms must look to the next generation

Please release me: What do the media look for in a law firm press release?

Each day, editors and reporters are inundated with press releases in a wide variety of formats -- via snail mail, email and even RSS feed.  How can lawyers and law firms make sure that their press releases stand out from all the rest?  In this February 2006 article, a panel of journalists and public relations specialists discusses what makes a good press release.

Please release me:  What do the media look for in a law firm press release?

Money changes everything: How lawyers can discuss fees with their clients

Very few attorneys really understand what their hourly rates mean to a client.  Few clients select their lawyers based on fees.  Rather, the decision is usually driven by emotion.  In this January 2006 article, business development consultant Peter Darling discussed the subject of how lawyers can discuss their fees -- with both new and ongoing clients.

Money changes everything:  How lawyers can discuss fees with their clients

You can't have one without the other: Market research leads to strategic plans that work

Most businesses make their bet-the-company decisions based on objective, valid market research.  Law firms should do the same.  Market research is a systematic and scientific process for gathering, recording and analyzing outside information as part of both planning and daily operations.  In this November 2005 article, a panel of research experts discusses market research and strategic planning at law firms.

You can't have one without the other:  Market research leads to strategic plans that work

Serve. Speak. Succeed. How to build your book of business using community service and public speaking

Law firms often ask their lawyers to engage in activiites that will create relationships and generate new business -- activities like community service or public speaking.  A few lawyers find it easy and natural to comply with this request.  Many more lawyers do not.  In this October 2005 article, attorney K.C. Veio discusses how he has used community involvement to build his practice.

Serve. Speak. Succeed. How to build your book of business

RSS feeds, blogs and podcasts -- oh my! New media marketing makes sense for lawyers

Today's audiences are active and interactive consumers of business information.  Increasingly, they expect their lawyers and law firms to communicate with them interactively, using the next generation of electronic communications tools.  In this September 2005 article, a panel of public relations specialists discusses new-media tools like RSS feeds, blogs and podcasts.

RSS feeds, blogs and podcasts -- oh my!  New media marketing tools

True leadership can be cultivated: Four ways to lead in your law firm

Authority and leadership are different qualities.  A markeeting director or lawyer can have a position of authority within a law firm, but be an unskilled leader.  Conversely, and individual with no formal management authority can be an outstanding leader.  In this July 2005 article, consultant Robert Fortunato discusses how law firms can increase revenues and profits through a systematic approach to leadership, strategy and client development.

True leadership can be cultivated:  Four ways to lead in your law firm

When to fish, when to cut bait: When seeking new clients, don't waste your time and talent

Law firm marketers can set the stage for new business development -- but it is always the job of the individual lawyer to "close the sale" with a new client.  How can a lawyer get new business without falling victim to the "unpaid consulting" trap -- where you lose control of the relationship and the potential client wastes your time and talent with a wide range of requests prior to a commitment to buy?  In this June 2005 article, Gary Harvey of Achievement Dynamics discusses how lawyers can avoid the unpaid consulting trap.

When to fish, when to cut bait:  When seeking new clients, don't waste your time and talent

Can you take a litigation practice to market?

Is it possible for a law firm to market a litigation practice -- a costly and time-consuming professional service that most individuals and businesses would like to avoid?  This puzzle has long perplexed marketers, individual litigators, litgation practice groups and law firms.  In this May 2005 article, a panel of Colorado litigators discuss marketing a litigation practice.

Can you take a litigation practice to market?

Great idea! But is it ethical? Quagmire of states' ethics rules makes it tough to tell

Currently, the rules of professional conduct established by the American Bar Association and generally adopted by the state courts vary greatly from state to state -- which has become a major issue as more law firms are competing regionally, nationally and even internationally.  It is difficult to know just which set of ethics rules governs the game.  In this May 2005 article, Will Hornsby (staff counsel to the ABA Division for Legal Services) and Denver lawyer Michael Berger discuss how law firms can best comply with ethics rules.

Great idea!  But is it ethical?  Quagmire of states' ethics rules makes it tough to tell

What a difference a decade makes: Effective client service and marketing on the Internet

Can you even remember how law firms were marketed before the advent of the Internet?  It seems hard to believe that the first law-firm Web sites appeared only about ten years ago.  Since then, some firms have progressed through five generations of their Web sites.  A few are still launching their first.  Most are somewhere in between.  In this March 2005 article, Micah Buchdahl of HTMLawyers discusses today's best interactive sites.

What a difference a decade makes:  Effective client service and marketing on the Internet

Fire, ready, aim: Most law firms have it backwards

Law firms have long operated on an opportunistic and reactive basis -- being in the right place at the right time with the right legal skills.  This "fire, ready, aim" approach worked fairly well in the past, when the marketplace for legal services was highly fragmented (local) and when snail mail set the pace for most communications.  In this February 2005 article, Diane Hamlin and Roberta Montafia discuss how serious strategic planning builds and sustains a competitive advantage.

Fire, ready, aim:  Most law firms have it backwards

Fast? Good? Cheap? What inside counsel want from their outside law firms

There's a maxim in commerce:  You can get it fast, you can get it good, you can get it cheap -- pick any two.  The same maxim can be applied to legal services.  In this January 2005 article, in-house counsel from four Denver companies discuss their "fast, good, cheap" expectations when dealing with outside counsel.

Fast? Good? Cheap? What inside counsel want from their outside law firms

Share what you know: CRM systems help lawyers maximize client relationships

To improve the quality and strategic value of existing relationships, many law firms are purchasing and installing software packages called client relationship management (CRM) systems.  CRM systems help law firms use technology to understand "who knows whom" and "who knows what."  In this November 2004 article, consultant Nancy Manzo discusses how law firms should select, install and roll-out a new CRM system.

Share what you know:  CRM systems help lawyers maximize client relationships

Success breeds success: Advance your career in marketing by coaching

If marketers want to succeed as business development coaches to professional services providers, they need to concentrate on the "f-words" -- focus, feedback and follow-up.    In this October 2004 article, consultant Mark Maraia discusses how to implement a successful lawyer-coaching program.

Recruiting law students: Finding the best and the brightest

In this July 2004 article, Burkey Belser discusses research on which characteristics are most important to law-school graduates in choosing where to practice law.

Recruiting law students:  Finding the best and the brightest

Why do some law firms fail while others succeed?

In this July 2004 article, consultant Burkey Belser discusses the research he and his colleague Mark Greene have done to determine the characteristics of successful law firms.

Why do some law firms fail while others succeed?

Riches from niches: The best marketing plans originate with the practice/industry team

Sally Schmidt disagrees with the "umbrella" approach to law firm marketing.  Her experience working with more than 300 law firms around the globe has led her to the conclusion that law firm marketing efforts must be organized at the practice/industry team level.  In this June 2004 article, she discusses practice/industry teams that are market-driven and focused on a particular industry.

Riches from niches:  The best marketing plans originate with the practice/industry team

Working it: Using the media to convey your message -- in good times and bad

Like most businesses, law firms have an approach/avoidance conflict when it comes to dealing with the news media.  When a firm has good news to tell, it actively seeks the attention of reporters and editors.  When the news is not so good, it often prefers to avoid a reporter's professional scrutiny.  In this May 2004 article, Lisa Simon and Larry Holdren present as overview of effective media relations skills for lawyers and law firms.

Working it:  Using the media to convey your message -- in good times and in bad

Business development coaches helps partners and law firms dominate their "game"

The role of a business development coach is to bring focus, skills and energy to the business development efforts of attorneys and their law firms -- just like a sports coach brings focus, skills and energy to an athlete.  In this April 2004 article, consultant Michael Colacchio discusses business development coaching programs for lawyers and law firms.

Business development coaches help partners and law firms dominate their "game"

Business eye for the law guy (and gal): Market research

Market research is a powerful risk-management tool in all major sectors of business and industry; it promises to be just as powerful a tool in the legal industry.  Appropriately designed and applied research tools can reduce the uncertainly law firms face when making important decisions.  In this September 2003 article, Mark Greene of The Brand Research Company discusses the use of market research by successful law firms.

Business eye for the law guy (and gal):  Market research