How your law firm Web site creates an "experience" that impresses or alienates clients
People who visit business -- and law firm -- Web sites are task-oriented. They are visiting in order to find specific information. The perceived quality of the experience in visitors' minds will be based on how relatively easy or difficult it is to obtainthe information they are looking for. In this January 2007 article, consultant Greg Fredette of Saturno Design discusses the relationship between visitors and law firm Web sites.
How your law firm Web site creates an "experience" that impresses or alienates clients
